Service Pack On-site Exchange 3-year 9x5 Next Business Day Service for LTO Tape L28 - 29R5164
This 3-Year IBM ServicePac offers 24x7 NBD Exchange service. With this service plan, a service technician is scheduled to arrive at the customer's location to perform an equipment exchange within the next business day after remote problem determination is completed. IBM provides service around the clock, every day, including IBM holidays. Parts and labor are included.
IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.
The service period begins with the product warranty, and includes the original limited product warranty period. This service must be purchased with the product or at any time during the original product warranty period - the service cannot be prorated, refunded or transferred. This ServicePac must be activated after purchase in order to use the service.
Service Pack On-site Exchange 3-year 9x5 Next Business Day Service for LTO Tape L28 - 29R5164
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General
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Service Plan Type
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Drives & Storage Hardware
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Service Hours
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9x5 (Excludes Holidays)
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Coverage Period
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3 year(s)
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Service Included
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Labor
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Response Time
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Next Business Day
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Service Included
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Express exchange
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Service Included
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Parts
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Service Included
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On-site
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Service Included
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Remote monitoring
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Response Type
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Replacement
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Contents
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Service plan, documentation
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Returns Policy
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Due to manufacturer restrictions, all sales on this item are final.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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Service Pack On-site Exchange 3-year 9x5 Next Business Day Service for LTO Tape L28 - 29R5164
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