2-Year IOR 24x7x4-Hour Maintenance Agreement for Impact Matrix 6400 (High-end) - 14R0902
This 2-Year IOR plan offers 24x7x4 Onsite Repair service for your Impact Matrix 6400 (High-end) printer. With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair within four hours after remote problem determination is completed. Service is available seven days a week, 24 hours a day, 365 days a year, including holidays. Parts and labor are included.
Hardware problem determination is performed to the component level. For components made by other manufacturers, the customer must provide the replacement part and this service plan will provide the labor to replace it. If a Technical Support Agreement with the manufacturer is available, procurement and cost of the replacement part may also be included.
The service period begins with the product warranty, and includes the original limited product warranty period. This service must be purchased with the product or at any time during the original product warranty period - the service cannot be prorated, refunded or transferred. This plan must be activated after purchase in order to use the service.
2-Year IOR 24x7x4-Hour Maintenance Agreement for Impact Matrix 6400 (High-end) - 14R0902
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General
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Service Included
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Labor
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Service Included
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Parts
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Service Included
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Remote monitoring
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Service Included
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On-site
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Service Included
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Repair
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Coverage Period
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2 year(s)
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Service Plan Type
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Printers - Ink-jet & Other
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Contents
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Service plan, documentation
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Warranty - Labor
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2 Years
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Warranty - Parts
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2 Years
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2-Year IOR 24x7x4-Hour Maintenance Agreement for Impact Matrix 6400 (High-end) - 14R0902
http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=5818240#BVSecondaryCustomerRatings