4-Year IBM ServicePac IOR Onsite Repair 9x5xNBD for Select ThinkPads - 69P9198
This SKU will be fulfilled Virtually via e-mail.
You must key this Service Plan as an SD doc type.
To process this order you must capture the customer e-mail address in the cmd14 notes.
The customer can expect fulfillment in 5 to 7 business days.
The customer will receive a letter as notification instructing them on how to register the service plan.
Should you have to process a return on this product, notify Process Control and Value Added Services.
This 4-Year IBM ServicePac offers 9x5xNext Business Day Onsite Repair service for your compatible ThinkPad. With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair within the next business day after remote problem determination is completed. IBM provides service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday excluding IBM holidays. Parts and labor are included.
IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.
The service period begins with the product warranty, and includes the original limited product warranty period. This service must be purchased with the product or at any time during the original product warranty period - the service cannot be prorated, refunded or transferred. This ServicePac must be activated after purchase in order to use the service.
4-Year IBM ServicePac IOR Onsite Repair 9x5xNBD for Select ThinkPads - 69P9198
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General
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Response Type
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Onsite
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Response Type
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Repair / Replace
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Service Plan Type
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Notebooks
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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Parts and labor
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Service Included
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Remote monitoring
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Service Included
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Repair
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Service Included
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On-site
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Response Time
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Next Business Day
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Coverage Period
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4 year(s)
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Compatibility Notes
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ThinkPad R50 1830
ThinkPad R50P 1832
ThinkPad R52 1847
ThinkPad R52 1860
ThinkPad T43 1871
ThinkPad R52 1958
ThinkPad T30 2366
ThinkPad X40 2371
ThinkPad T40 2373
ThinkPad T40 2379
ThinkPad X40 2382
ThinkPad G40 2389
ThinkPad X41 2525
ThinkPad X41 2528
ThinkPad A20p, A21p, A22p 2629
ThinkPad 570 2644
ThinkPad 600 2645
ThinkPad T20, T21, T22, T23 2647
ThinkPad A30p, A31p 2653
ThinkPad R31 2657
ThinkPad R32 2659
ThinkPad X20, X21, X22*, X23, X24 2662
ThinkPad T43 2668
ThinkPad X30 2672
ThinkPad R40 2682
Express ThinkPad T43 & T43p 2687
ThinkPad R40 2723
ThinkPad G41 2882
ThinkPad X31 2885
ThinkPad R51 2888
ThinkPad 770 9548
ThinkPad 770 9549
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Contents
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Service documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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4-Year IBM ServicePac IOR Onsite Repair 9x5xNBD for Select ThinkPads - 69P9198
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