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5-Year HP CarePack 4-Hour 24x7 Hardware Support with Defective Media Retention for ProLiant DL380

More From: HP/Compaq

Item #: 7993527

Mfr. Part#: UH106E

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

5-Year HP CarePack 4-Hour 24x7 Hardware Support with Defective Media Retention for ProLiant DL380 - UH106E

This 5-Year HP CarePack provides 4-Hour 24x7 Same Day Hardware Support. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate the problem and facilitate resolution.

For issues that cannot be resolved remotely, an authorized HP Services representative arrives onsite within 4 hours after the customer's call has been logged. Service is available around-the-clock every day, including all holidays. HP Services returns covered hardware to operational condition, repairing or replacing components or entire units as necessary.

Coverage includes all required parts and materials. Established escalation procedures enlist specialized expertise from HP and selected third-parties.

This contract also includes Defective Media Retention (DMR) in addition to the traditional hardware support coverage listed above.

General
Service Plan Type	Servers
Response Type	Onsite
Service Hours	24x7
Service Included	Repair
Service Included	Replacement
Service Included	Technical support
Service Included	Parts
Response Time	4 Hours
Service Included	Remote monitoring
Coverage Period	5 year(s)
Contents	Service plan documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	5 Years
Warranty - Parts	5 Years

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