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ExtremeWorks 48-Hour Advanced Hardware Replacement for SR XENPak

More From: Extreme Networks

Item #: 5008440

Mfr. Part#: 97005-X450E-24P

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

ExtremeWorks 48-Hour Advanced Hardware Replacement for SR XENPak - 97005-X450E-24P

With this ExtremeWorks Support Program, you can confidently achieve your business goals while Extreme Networks ensures your network integrity. Coverage includes 24x7x365 Technical Assistance Center (TAC) support, 24x7x365 eSupport and 48-Hour Advanced Hardware Replacement. This plan offers worldwide availability.

Extreme Networks provides global coverage available year-round, 24 hours a day, seven days a week. TAC offices are located in Santa Clara, California U.S.A.; Utrecht, The Netherlands; and Tokyo, Japan. Extreme’s multilingual TAC team provides personalized assistance via phone, web or email to quickly resolve any networking questions or issues. You determine the priority of a reported problem.

With eSupport, the password-protected ExtremeWorks web site provides up-to-date information and technical documentation that enables you to quickly research issues and find answers to your questions. Available year-round 24 hours a day, seven days a week, this service component provides instant access to troubleshooting assistance and information in the TAC knowledge database, online documentation, software release updates, case logging and status updates, network topology and device configuration storage, as well as RMA requests and status updates.

Advanced Hardware Replacement (AHR) services provide parts only delivery to customers with a 48-hour level of service delivery. Parts will be shipped for arrival within 48 hours of your call.

General
Service Plan Type	Enterprise Networking
Service Hours	24x7
Coverage Period	1 year(s)
Response Type	Replacement
Service Included	E-mail consulting
Service Included	Web support
Service Included	Knowledge base access
Service Included	Phone consulting
Service Included	Shipping
Service Included	Hardware replacement
Service Included	Technical support
Service Included	Parts
Contents	Service documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	N/A
Warranty - Parts	N/A

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