Adtran ACES Remote Installation Support for ATLAS 550, Netvanta 2400 units - 1100101L8
With Adtran ACES Remote Installation Support, ADTRAN Custom Extended Services schedules a Technical Support Engineer to remotely assist you with installing ADTRAN hardware. The Engineer will review the application prior to installation and then will guide you through the installation and programming of the equipment at the scheduled installation time.
After the equipment is installed, the Engineer will assist with testing to assure proper operation within your network. If access is provided, the Engineer will remotely access the unit for configuration and/or testing purposes.
Installation must be scheduled with at least 5-business day notification before the requested install date. Installations requested in less time will be scheduled on a "best effort" basis and subject to an Expedite Fee.
Installation is expected to be complete within the same day it commences. Additional lead-time may be necessary for staging and shipment of hardware if necessary to preconfigure equipment at ADTRAN.
Installations performed during weekday evenings or Saturdays are subject to 150% Uplift. Installations performed on Sundays or Holidays are subject to a 200% Uplift.
You will be given an ADTRAN ticket number to call the appointed Engineer at the scheduled installation time. Any installs cancelled with less than 24-hour notice, or facilities not ready at scheduled time are subject to a Site Not Ready Fee.
This plan provides support for ATLAS 550 and Netvanta 2400 units.
Adtran ACES Remote Installation Support for ATLAS 550, Netvanta 2400 units - 1100101L8
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General
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Service Plan Type
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Enterprise Networking
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Contents
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Service plan
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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Adtran ACES Remote Installation Support for ATLAS 550, Netvanta 2400 units - 1100101L8
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