3-Year HP CarePack 4-Hour 13x5 Same Day Hardware Support for StorageWorks 1002i - UD819E
This 3-Year HP CarePack provides Same Business Day On-site Service. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Service is available during HP's extended business hours, standard business days from 8:00 a.m. to 9:00 p.m., Monday through Friday, excluding holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.
3-Year HP CarePack 4-Hour 13x5 Same Day Hardware Support for StorageWorks 1002i - UD819E
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General
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Response Type
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Onsite
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Service Plan Type
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Enterprise Storage
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Service Hours
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13x5
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Coverage Period
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3 year(s)
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Service Included
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E-mail consulting
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Service Included
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Repair
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Service Included
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Web support
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Service Included
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Remote monitoring
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Service Included
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Technical support
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Response Time
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4 Hours
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Service Included
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Replacement
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Contents
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Service plan, documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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3-Year HP CarePack 4-Hour 13x5 Same Day Hardware Support for StorageWorks 1002i - UD819E
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