TechNET Gold Support for SI 16-port - GOLD-SI-16
With this TechNet GOLD service program, customers receive unlimited 24x7x365 live telephone and email access to Foundry technology experts. Service includes quick response and resolution of network issues and expert advice on Foundry related network problems.
Access to Foundry's web-based support opens the door to a full suite of technical documentation that includes installation and configuration guides, release notes, frequently asked questions (FAQ) and management information database. Customers can access this information 24 hours a day, providing a venue for non time-sensitive inquiries.
Customers receive new software feature releases and can download maintenance releases and new feature releases from Foundry's support website. Both system software and Ironview Network Management software updates are available.
In the case of a hardware system failure, customers can request that a replacement part be shipped prior to the return of the failed part. Upon evaluation by a Foundry support engineer, an RMA will be issued. RMAs issued by 12:00 noon PST will be shipped by overnight carrier the same day. RMAs issued after 12:00 noon PST will be shipped the following business day.
In addition, customers can purchase discounted spare parts for installed Foundry products. Sparing levels are determined based on the customer's specific requirements.
TechNET Gold Support for SI 16-port - GOLD-SI-16
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General
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Service Plan Type
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Enterprise Networking
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Response Type
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Repair / Replace
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Service Included
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E-mail consulting
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Service Included
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Web support
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Response Type
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Phone Support
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Service Included
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New releases
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Service Included
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Replacement
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Service Included
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Technical support
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Response Time
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Next Business Day
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Service Hours
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24x7
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Contents
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Service plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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TechNET Gold Support for SI 16-port - GOLD-SI-16
http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=364976#BVSecondaryCustomerRatings