3-Year IBM ServicePac EZS 9x5 Next Business Day EasyServ Exchange for InfoPrint 1532 - 41C6070
This service contract provides EZS EasyServ Exchange service for your covered IBM equipment. Offering the 9x5 Next Business Day service response time, this plan promises a service technician is scheduled to arrive at your location on the business day after IBM receives your call, following remote problem determination. IBM provides service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday, excluding IBM holidays.
A courier will deliver a replacement unit to uou in exchange for your failed machine. IBM will ship the replacement the same day the service call was received, with next day delivery. If the service call is received after 8:00 p.m. (EST), the replacement machine will be shipped the following business day. Uninstallation of the failed machine and installation of the replacement machine is a customer responsibility. The replacement packaging will include shipping instructions on how to return the failed machine using the same carton that contained the replacement. All shipping and handling is paid for by IBM.
3-Year IBM ServicePac EZS 9x5 Next Business Day EasyServ Exchange for InfoPrint 1532 - 41C6070
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General
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Service Plan Type
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Printers - Ink-jet & Other
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Response Type
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Advanced Exchange
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Coverage Period
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3 year(s)
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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Phone Support
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Service Included
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Remote Support
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Service Included
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Replacement
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Response Time
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Next Business Day
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Service Included
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Shipping
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Contents
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Service documentation
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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3-Year IBM ServicePac EZS 9x5 Next Business Day EasyServ Exchange for InfoPrint 1532 - 41C6070
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