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1-Year HP CarePack Support Plus Post Warranty for NAS 2ks

More From: HP/Compaq

Item #: 7813400

Mfr. Part#: UA758PE

Availability: On Order

Est. Ship: Call for Availability

Single-source hardware and software services - plus cost-saving software updates and more.

Overview

Specs

Reviews

1-Year HP CarePack Support Plus Post Warranty for NAS 2ks - UA758PE

This 1-Year HP CarePack provides Support Plus post warranty service. Coverage includes telephone software support - An HP IT Response Center engineer provides problem-analysis and problem-resolution support within 2 hours after your call is logged. The Center also offers help with trouble-shooting problems and setting configuration parameters, as well as usage assistance for applications, operating systems, and utilities. For issues that cannot be resolved remotely, HP Services delivers onsite technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HP authorized representative arrives at your site within 4 hours after your call is logged. Your coverage includes all required parts and materials.

Onsite and remote services are available 8:00 a.m. to 9:00 p.m., Monday through Friday, excluding holidays. Calls received outside this service window will be logged on the next standard business day. Established escalation procedures enlist specialized expertise from HP and selected third-party hardware and software vendors. Complete HP and selected third-party software product and documentation updates are available to your system manager. You receive a license to use and copy the updates to all systems covered by your original software license. Subscription-based service gives you substantial savings vs. the cost of individual updates. In addition, this service plan allows you to access HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.

General
Coverage Period	1 year(s)
Coverage Starts	After Base Warranty
Response Time	4 Hours
Response Type	Onsite
Service Hours	13x5
Service Included	Web support
Timeline for Purchase	During Base Warranty
Service Included	Installation / training
Service Included	Remote monitoring
Service Included	Phone consulting
Service Included	Repair
Service Included	Software Update
Service Plan Type	Enterprise Storage
Service Included	Replacement
Service Included	Parts
Service Included	Subscription
Service Included	Technical support
Service Included	Configuration
Service Included	Software maintenance
Contents	Service plan, documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	1 Year
Warranty - Parts	1 Year

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