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1-Year HP CarePack 4-Hour 24x7 Same Day Hardware Support Post Warranty for DAT DLT TapeLoader

More From: HP/Compaq

Item #: 6366871

Mfr. Part#: UA452PE

Availability: On Order

Est. Ship: Call for Availability

Overview

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1-Year HP CarePack 4-Hour 24x7 Same Day Hardware Support Post Warranty for DAT/DLT TapeLoader - UA452PE

This 1-Year 4-Hour 24x7 Same Day Hardware Support HP CarePack provides post warranty support for the DAT/DLT TapeLoader. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate the problem and facilitate resolution.

For issues that cannot be resolved remotely, an authorized HP Services representative arrives onsite within 4 hours after the customer's call has been logged. Service is available around-the-clock every day, including all holidays. HP Services returns covered hardware to operational condition, repairing or replacing components or entire units as necessary.

Coverage includes all required parts and materials. Established escalation procedures enlist specialized expertise from HP and selected third-parties.

General
Service Plan Type	Drives & Storage Hardware
Coverage Starts	After Base Warranty
Response Type	Onsite
Service Hours	24x7
Coverage Period	1 year(s)
Service Included	Parts
Service Included	Technical support
Response Time	4 Hours
Service Included	Remote monitoring
Service Included	On-site
Service Included	Replacement
Service Included	Repair
Response Time	Same Day
Contents	Service plan documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	1 Year
Warranty - Parts	1 Year

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