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1-Year ExtremeWorks Next Business Day Onsite Service for Summit 400

More From: Extreme Networks

Item #: 6568078

Mfr. Part#: 97004-400-24T

Availability: On Order

Est. Ship: Usually Ships in 7-14 days

Overview

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1-Year ExtremeWorks Next Business Day Onsite Service for Summit 400 - 97004-400-24T

With this ExtremeWorks Support Program, you can confidently achieve your business goals while Extreme Networks ensures your network integrity. Coverage includes 24x7x365 Technical Assistance Center (TAC) support, 24x7x365 eSupport and Next Business Day Onsite Service. This plan offers worldwide availability.

Extreme Networks provides global coverage available year-round, 24 hours a day, seven days a week. TAC offices are located in Santa Clara, California U.S.A.; Utrecht, The Netherlands; and Tokyo, Japan. Extreme’s multilingual TAC team provides personalized assistance via phone, web or email to quickly resolve any networking questions or issues. You determine the priority of a reported problem.

With eSupport, the password-protected ExtremeWorks web site provides up-to-date information and technical documentation that enables you to quickly research issues and find answers to your questions. Available year-round 24 hours a day, seven days a week, this service component provides instant access to troubleshooting assistance and information in the TAC knowledge database, online documentation, software release updates, case logging and status updates, network topology and device configuration storage, as well as RMA requests and status updates.

Onsite support service is available 24 hours a day, 7 days a week. With access to geographically-dispersed spares depots, a technical engineer will arrive on-site within a Next Business Day response time with parts to ensure timely problem resolution. On-site delivery is only available for situations where a hardware defect is attributable to the product failure, and a replacement part from Extreme Networks is required to solve the customer issue.

General
Response Type	Onsite
Service Plan Type	Enterprise Networking
Coverage Period	1 year(s)
Service Hours	24x7
Service Included	E-mail consulting
Service Included	Technical support
Service Included	Phone consulting
Service Included	Knowledge base access
Response Time	Next Business Day
Service Included	Parts
Service Included	Web support
Contents	Service documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	N/A
Warranty - Parts	N/A

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