1-Year LiveSecurity Service Gold Technical Support Program Upgrade for X10E - WG017387
This premium program is designed to meet the aggressive support needs of companies that are heavily dependent upon the Internet for web-based commerce. Expanded hours of coverage, industry-leading response times, and direct access to our U.S. based Priority Response Support Team assure that you get fast, around-the-clock support assistance when needed.
WatchGuard LiveSecurity Service Gold Technical Support offers support coverage 24 hours a day, seven days a week. WatchGuard's Priority Response Support Team staffs their support center continuously from 7:00PM Sunday to 7:00PM Friday PST/PDT (GMT-8/GMT-7), and can help you with any technical issues you might have during these hours. Emergency coverage for critical issues is available via a paging service during all other hours and the following national holidays: New Year's Day and Christmas Day. As a LiveSecurity Service Gold customer, you can contact WatchGuard Technical Support via the web or telephone. WatchGuard targets a one hour maximum response time for all new incoming cases.
In addition to the providing you with direct personal support, your LiveSecurity Service Gold subscription also entitles you to access a variety of online tools which are specifically designed to answer many of the more common questions you may have regarding the technical aspects of installing, configuring, and maintaining your WatchGuard products. These online resources include: FAQs, Known Issues List, Online Training, and User Forum.
1-Year LiveSecurity Service Gold Technical Support Program Upgrade for X10E - WG017387
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General
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Response Type
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Phone Support
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Service Plan Type
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Security Appliance
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Service Hours
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24x7
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Coverage Period
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1 year(s)
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Service Included
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Technical support
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Service Included
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Phone Support
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Service Included
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Web support
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Response Time
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Best Effort
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Compatibility Notes
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WatchGuard LiveSecurity Technical Support can help address specific technical issues during an installation, but is not designed to walk you through the entire installation process.
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Contents
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Service documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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System Requirements
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The LiveSecurity Service Gold Program is subject to the following program rules:
The Gold Program is only available at an enterprise level. Whether your company owns a single Firebox firewall, or multiple WatchGuard appliances deployed in a Branch Office VPN configuration, each must be upgraded to LiveSecurity Service Gold in order to receive Gold level support.
Eligible customers with at least one or more of the following devices registered under their LiveSecurity Service account: Firebox X Peak, Firebox X Core, Firebox SSL VPN, Firebox III, or Firebox Vclass.
Eligible customers with at least two or more of the following devices registered under their LiveSecurity Service account: Firebox X Edge or SOHO, or a combination of both.
Customers with Firebox Vclass products are required to purchase an annual LiveSecurity Service Gold Entrance Fee for the enterprise as well as maintain an active LiveSecurity Silver subscription for each appliance.
All other WatchGuard product lines require an active LiveSecurity Service Gold Upgrade for each device in the enterprise.
Firebox X LiveSecurity Reinstatement License:
For customers with Firebox X products, not renewing your LiveSecurity costs you more than potential security gaps. If your Firebox X appliance's LiveSecurity Subscription is expired for more than 30 days, you will be required to purchase and activate a LiveSecurity Reinstatement license (Part #WG017109) prior to being eligible to activate a 1-year LiveSecurity Renewal or Gold Upgrade license key. You can waive the LiveSecurity Reinstatement fee by purchasing and activating a 2-year LiveSecurity Service renewal.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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1-Year LiveSecurity Service Gold Technical Support Program Upgrade for X10E - WG017387
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