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HP 3-year 4-Hour 9x5 Same Business Day Hardware Support for IA32 Workstation (Including Monitor)

More From: HP/Compaq

Item #: 7191487

Mfr. Part#: U4874E

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

HP 3-year 4-Hour 9x5 Same Business Day Hardware Support for IA32 Workstation (Including Monitor) - U4874E

This 3-Year HP CarePack provides Same Business Day On-site Service. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

Coverage window options include: Standard business hours, standard business days - Service is available 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding holidays; and Extended business hours, standard business days - Service is available 8:00 a.m. to 9:00 p.m., Monday through Friday, excluding holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.

General
Response Type	Onsite
Service Plan Type	Workstations
Coverage Period	3 year(s)
Service Hours	9x5 (Excludes Holidays)
Service Included	Remote monitoring
Service Included	Web support
Response Time	4 Hours
Service Included	On-site
Service Included	Replacement
Service Included	Repair
Service Included	E-mail consulting
Service Included	Technical support
Contents	Service plan, documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	3 Years
Warranty - Parts	3 Years

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