BCM Intelligent Contect Center - Electronic Authorization License

This license activates Basic Contact Center for your Nortel BCM appliance.Now you can extend the reach of your contact center and harness the unprecedented potential of the Internet by implementing IP Contact Center solutions from Nortel. Taking advantage of powerful Voice over IP (VoIP) technology, your customers can find it easier to do business with you and enjoy seamless access...

This license activates the agent option on your Intelligent Contact Center for your Nortel BCM appliance.Business Communications Manager Intelligent Contact Center provides the capabilities you would expect in large contact centers - advanced features such as real-time statistics and detailed reporting in a pay-as-you play business model. All skillsets or agents can be added as your business evolves and grows...

This license activates the skillset option on your Intelligent Contact Center for your Nortel BCM appliance.Business Communications Manager Intelligent Contact Center provides the capabilities you would expect in large contact centers - advanced features such as real-time statistics and detailed reporting in a pay-as-you play business model. All skillsets or agents can be added as your business evolves and grows...

Nortel Networks Business Communications Manager is an IP enabled business communications system. It brings together voice, data and powerful business solutions onto a single unified solutions platform, delivering big business features, cost effectively, to the small/medium business customer. Business Communications Manager provides a wide range of telephony features, which can be accessed using a portfolio of highly featured ultra reliable...

This license activates Fax On Overflow for your Nortel BCM appliance.Fax Overflow prevents customers from missing faxes by sending overflow faxes to a Fax Overflow mailbox, which stores the faxes until the fax machine is able to print them.

This license activates Fax On Demand for your Nortel BCM appliance.Fax on Demand allows a user to retrieve documents stored in special mailboxes.

This license activates a seat for your BCM LAN CTE solution.When combined with CTI applications, the properly licensed agent will be able to see important customer information, such as current or pending orders, account balances and special notes, all prior to answering the phone.

Unified messaging has become the standard in telecommunication requests for proposals. Unified messaging is very simply the combining of voice, e-mail, or text messages so that the end user has access to all types of messages from the interface of their choice. How this is accomplished varies widely among the different vendor solutions. The goal of unified messaging is to...

Unified messaging has become the standard in telecommunication requests for proposals. Unified messaging is very simply the combining of voice, e-mail, or text messages so that the end user has access to all types of messages from the interface of their choice. How this is accomplished varies widely among the different vendor solutions. The goal of unified messaging is to...

Nortel Networks Business Communications Manager is an IP enabled business communications system. It brings together voice, data and powerful business solutions onto a single unified solutions platform, delivering big business features, cost effectively, to the small/medium business customer. Business Communications Manager provides a wide range of telephony features, which can be accessed using a portfolio of highly featured ultra reliable...