1-year Basic Maintenance and Support for for Yosemite Desktop/Laptop Backup Enterprise Suite - SBD210-M1
Barracuda Networks Basic Support offers the following features:
M - F 9 a.m.-5 p.m. support access
24 hour email support
Threat and policy definitions
Firmware maintenance
Access to beta programs
On-site installation and implementation is not available at this level of support. A subscription for Barracuda Energize Updates is required, and a subscription for Barracuda Instant Replacement is recommended (both sold separately).
1-year Basic Maintenance and Support for for Yosemite Desktop/Laptop Backup Enterprise Suite - SBD210-M1
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General
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Service Included
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Electronic support
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Service Included
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Firmware upgrades
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Service Plan Type
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Enterprise Networking
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Coverage Period
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1 year(s)
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Service Hours
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8x5
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Service Included
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Phone Support
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Response Type
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Phone Support
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Response Time
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Best Effort
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Coverage Starts
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Day One
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Contents
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Service plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details. For Dead on Arrival products or Technical issues do NOT return the product to the seller, call Barracuda Technical Support @ 1-408-342-5300.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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1-year Basic Maintenance and Support for for Yosemite Desktop/Laptop Backup Enterprise Suite - SBD210-M1
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