ServicePlus Parts Replacement - SP3YEAR
The Promise ServicePlus Plan is an upgrade to VTrak's outstanding 3-Year limited advance replacement warranty, adding a rapid response onsite hardware parts replacement service. This service is available 24-hours a day, seven days a week for the entire warranty period.
The Promise ServicePlus plan features the rapid dispatch and installation of critical replacement components. VTrak storage administrators can rest easy knowing they are backed by full 24-hour by seven-day onsite component replacement. In conjunction with Promise's 3-year standard limited warranty on the hardware and the 24 x 7 technical support help line, this plan assures you the best available support to minimize downtime. Average response time can be as fast as four hours in most major metropolitan areas after failure verification.
Promise Service plus is available in the United States and Canada and covers VTrak hardware provided in factory sealed packaging. Factory sealed packaging does not include hard drives. Hard drives installed in these systems are not covered by the Promise ServicePlus on-site hardware replacement plan. Customers outside the four-hour support regions will receive Next Business Day (NBD) on-site support.
Supported models:
VTM610i
VTE610sD
VTE610sS
VTE610fD
VTE610fS
VTJ610sD
VTJ610sS
ServicePlus Parts Replacement - SP3YEAR
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General
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Response Type
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Replacement
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Coverage Period
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3 year(s)
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Coverage Starts
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After Warranty Uplift
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Response Time
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4 Hours
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Service Hours
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24x7
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Service Included
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On-site
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Service Included
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E-mail consulting
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Service Included
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Phone Support
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Service Included
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Replacement
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Service Plan Type
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Enterprise Storage
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Contents
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Service plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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ServicePlus Parts Replacement - SP3YEAR
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