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SCCS REL 4.2 to 5.0 Upgade Package, English 20 Agent (No SRS)

More From: Nortel Networks

Item #: 9479273

Mfr. Part#: NTZD87CD

Availability: On Order

Est. Ship: Call for Availability

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SCCS REL 4.2 to 5.0 Upgade Package, English 20 Agent (No SRS) - NTZD87CD

Contact Center Manager Server (CCMS) offers a scalable solution for dynamic contact center environments requiring sophistication and differentiation in the care offered to their customers. CCMS provides skill-based routing; call treatment flexibility, real time displays, multimedia routing, and comprehensive management and reporting functionality - empowering contact center managers with the tools and agility to deliver unique and unprecedented care to their customers. The rich scripting language supports multifaceted call routing and treatment decisions based on combinations of real time conditions.

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