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CCTCC 5.0 - 200 Device Increment

More From: Nortel Networks

Item #: 9479214

Mfr. Part#: NT9S03FA

Availability: On Order

Est. Ship: Call for Availability

Overview

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Reviews

CCTCC 5.0 - 200 Device Increment - NT9S03FA

The Nortel Communication Control Toolkit (CCT) is the cost-effective, simple-to-use, next-generation unified integration middleware platform for the Communication Server 1000 switch range and Media Processing Server 500 and Media Processing Server 1000 Self-Service platforms. CCT enables integration of these telephony systems with business applications to unify the business, enhance customer interactions and drive improved efficiency and cost savings. The product is deployed as a runtime middleware that functions as the call control and monitoring interface between the telephony and self-service systems and the customer's business applications. The product provides a CTI middleware compatible to Nortel platforms and is supported across multiple switch types, including open switch connectivity based upon the Microsoft .Net framework. It supports integrations for Microsoft Windows, Terminal Services and highly secure solution deployments. The product is suitable for server and client integrations and application development.

The Communication Control Toolkit is designed as a full multimedia/multichannel middleware and toolkit product, supporting full telephony and extending to additional media types including e-mail, instant messaging and video. The Communication Control Toolkit also supports existing Symposium TAPI SP 3.0 or IVR CTI 2.1-compliant integrations for backwards compatibility, enabling customers to schedule their solution and applications to migrate to CCT. This permits existing applications written to these service providers to be utilized directly with CCT, replacing those service providers on a nodal or network-wide basis.

In a contact center environment, Communication Control Toolkit enhances the skill-based routing ability of Symposium Call Center Server by allowing for the creation of customized agent applications such as soft phones, agent telephony toolbars with screen pops and intelligent call management applications. Communication Control Toolkit enables the integration with business applications such as CRM systems.

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