CC Standard Outbound Agent Increment 100-499 - NT9S25CA
Nortel Contact Center represents the next generation of contact center software. Contact Center is a set of software components that addresses the business requirements of sophisticated contact center environments. Contact Center is sold as a single software media suite with a licensing mechanism that offers custom functionality and features, either using corporate or nodal licensing.
Nortel Contact Center utilizes the latest in communications technologies to deliver superior contact management capabilities. It offers a full range of functionality covering inbound and outbound voice, multimedia (e-mail, text chat, video), and Computer-Telephony Integration (CTI). It offers a multimedia-ready agent desktop along with supervisor tools to manage the multimedia contact center. It has extensive reporting tools that generate reports that are meaningful and useful for businesses.
Contact Center provides integrated outbound capability for the creation, modification, and monitoring of outbound campaigns.
Contact Center contains a rich scripting language that provides flexibility in the way contacts are treated and routed. It employs advanced skill-based routing to enable individual contact treatment and to connect customers with the agents most qualified to serve them, locally or across a network.
Server software features ensure that your contact center is geographically resilient, reducing contact center unplanned downtime and facilitating disaster recovery strategies.
CC Standard Outbound Agent Increment 100-499 - NT9S25CA
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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CC Standard Outbound Agent Increment 100-499 - NT9S25CA
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