Barracuda 3-Year Instant Replacement for Barracuda Web Filter 310 - BYF310A-H3
We know how important it is to have 100% uptime in corporate environments. We have worked hard to build industrial strength reliable "carrier grade" equipment. Our systems have a 99.99% uptime. We are also realistic and understand that sometimes things still go wrong and equipment does fail. We therefore offer the Barracuda Instant Replacement Service.
With the Instant Replacement Service, we provide next day shipping of replacement hardware. During your Instant Replacement Service period, if your product fails, you should contact Barracuda Networks and we will use commercially reasonable efforts to ship a replacement product within 24 hours (for US and Canada only). For customers outside the United States, we will use commercially reasonable efforts to ship a replacement product via express mail within one business day after receiving the request. Upon contacting Barracuda Networks, you must return the original product to us. We will issue a Return Material Authorization Number for you to include with the return and will require a valid credit card number or purchase order. We will not charge you for the replacement product as long as you return the original product to us within 30 days after shipment of the replacement product. If we do not receive the original product within 30 days, we will charge your credit card or process the purchase order at the current list price for that product. Barracuda Networks will pay all shipping costs for the replacement product, provided you reside in the US or Canada.
Barracuda 3-Year Instant Replacement for Barracuda Web Filter 310 - BYF310A-H3
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General
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Response Type
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Replacement
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Service Plan Type
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Security Appliance
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Response Time
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Next Business Day
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Service Included
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Shipping
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Service Included
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Replacement
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Service Included
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Return shipping
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Coverage Period
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3 year(s)
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Coverage Starts
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Day One
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Contents
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Service plan documentation
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Other Requirements
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Please note: You will have 60 days from the date of purchase of the Barracuda Networks product to decide if you wish to purchase the Instant Replacement Service. If you wish to purchase the Instant Replacement Service within the 60-day window, the Service will retroactively begin on the delivery date of the Barracuda Networks product and continue for the time period purchased.
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details. For Dead on Arrival products or Technical issues do NOT return the product to the seller, call Barracuda Technical Support @ 1-408-342-5300.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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Barracuda 3-Year Instant Replacement for Barracuda Web Filter 310 - BYF310A-H3
http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=8109537#BVSecondaryCustomerRatings