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HP 3-year 4-hour 9x5 Onsite Desktop CPU Only HW Support

More From: HP/Compaq

Item #: 9538173

Mfr. Part#: U6568E

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

HP 3-year 4-hour 9x5 Onsite Desktop CPU Only HW Support - U6568E

This service contract supports the followong Business Desktop PCs:

HP Compaq dx2255 Microtower PC (KL251PA)

HP Compaq dx2280 P4 531 HT 256M/80G CD-ROM FreeDOS Microtower PC (RJ271PA)

HP Compaq dx6120 Microtower PC (EB803PA)

HP Compaq dx7200 Microtower PC (AG241PA)

HP Compaq dx7200 Microtower PC (AG245PA)

This 3-Year HP electronic CarePack provides Same Business Day On-site Service. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

With standard business hours, standard business days coverage, service is available 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.

General
Service Plan Type	Desktops
Service Included	Web support
Service Included	Technical support
Service Included	Replacement
Service Included	Repair
Service Included	Remote monitoring
Service Included	E-mail consulting
Service Hours	9x5 (Excludes Holidays)
Response Type	Repair
Response Type	Phone Support
Response Type	Onsite
Response Time	4 Hours
Coverage Period	3 year(s)
Contents	Service agreement documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	N/A
Warranty - Parts	N/A

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