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HP 1-Year Post Warranty 13x5 4 Hour On-Site Hardware Support for SAN Blade Switch

More From: HP/Compaq

Item #: 9533858

Mfr. Part#: UC0145E

Availability: On Order

Est. Ship: Call for Availability

Overview

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HP 1-Year Post Warranty 13x5 4 Hour On-Site Hardware Support for SAN Blade Switch - UC0145E

Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution.

Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.

For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them.

This Post Warranty service is available from 8am-9pm on standard business days (excluding HP holidays) w/ 4 hour on-site hardware support.

General
Service Hours	13x5
Service Included	Parts and labor
Response Type	Phone Support
Response Time	4 Hours
Coverage Starts	After Base Warranty
Service Included	Replacement
Timeline for Purchase	During Base Warranty
Service Included	Remote Support
Service Included	Repair
Response Type	Onsite
Response Type	Repair / Replace
Service Included	On-site
Service Included	Hardware support
Coverage Period	1 year(s)
Service Included	Phone Support
Compatibility Notes	Brocade 4Gb SAN Full Fabric Switch Brocade 4Gb SAN Switch McDATA 4Gb SAN Switch
Contents	Service Plan Documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	1 Year
Warranty - Parts	1 Year

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