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HP 1-Year 9x5 3 Incidents Consolidated Client Infrastructure Software Technical Support

More From: HP/Compaq

Item #: 9524775

Mfr. Part#: UE384E

Availability: On Order

Est. Ship: Call for Availability

Overview

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HP 1-Year 9x5 3 Incidents Consolidated Client Infrastructure Software Technical Support - UE384E

HP Software Technical Support Care Pack Service provides comprehensive remote software support services for HP software and selected third-party software. With HP Software Technical Support, your IT staff has access to HP Response Centers. HP Response Center engineers work with your IT team to provide advice on software features and use, problem diagnosis and resolution, software defect identification, and access to patches.

As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to: Certain capabilities that are made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users. Expanded Web-based searches of technical support documents, to facilitate faster problem-solving. Certain HP proprietary service diagnostic tools with password access. A support case manager, to submit questions directly to the HP Solution Center. The support case manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The support case manager also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone.

General
Incident Timeframe	1 year(s)
# of Incidents	3
Service Hours	9x5 (Excludes Holidays)
Service Included	Electronic support
Service Included	Technical support
Service Included	Escalation process
Service Included	Software support
Contents	Service Plan Documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	N/A
Warranty - Parts	N/A

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