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HP 1-Year Pickup & Return Service w ADP, DMR & Computrace for Notebooks Only

More From: HP/Compaq

Item #: 9505304

Mfr. Part#: UM162E

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

HP 1-Year Pickup + Return Service w/ ADP, DMR + Computrace for Notebooks Only - UM162E

When experiencing a problem, the customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to any remote or offsite assistance, HP may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of HP. HP will then work with the customer remotely to isolate the hardware problem.

If HP determines that the problem cannot be resolved remotely, HP will direct the Customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will provide HP supported parts and materials necessary to return the hardware product to operating condition. HP may, at its sole discretion, elect to replace such hardware products in lieu of repairing them. Replacement parts and products are new or functionally equivalent to new in performance. Replaced parts and products become the property of HP.

In addition, HP may install commercially available engineering improvements on the covered hardware product to enable proper operation of the hardware products and maintain compatibility with HP supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP. An HP authorized courier will return the repaired or replaced product to the customer's location, if it is within the geographic location where the service was provided. Return shipment will be by ground transportation and usually takes between 3 and 7 business days. The customer may request accelerated delivery at an additional charge.

This pickup and return service also offers accidental damage protection, defective media retention and computrace.

General
Service Included	Parts and labor
Service Included	Remote Support
Service Included	Accidental Damage Protection
Service Plan Type	Does Not Include Monitor
Service Included	Replacement
Response Type	Phone Support
Service Included	Return shipping
Service Included	Computrace
Response Type	Repair / Replace
Service Plan Type	Notebooks
Coverage Period	1 year(s)
Service Included	Depot Repair
Service Included	Firmware upgrades
Service Included	Hardware support
Service Included	Defective Media Retention
Service Included	Phone Support
Compatibility Notes	HP 2133 Mini-Note PC HP Compaq 2230s Notebook PC HP Compaq 6720s Notebook PC HP Compaq 6730b Notebook PC HP Compaq 6730s Notebook PC HP Compaq 6735b Notebook PC HP Compaq 6735s Notebook PC HP Compaq 6820s Notebook PC HP Compaq 6830s Notebook PC HP Mini 2140 Notebook PC
Contents	Service Plan Documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	1 Year
Warranty - Parts	1 Year

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