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HP 4-Year Pickup & Return Service w Accidental Damage Protection for Notebooks

More From: HP/Compaq

Item #: 9504328

Mfr. Part#: UK747E

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

HP 4-Year Pickup + Return Service w/ Accidental Damage Protection for Notebooks - UK747E

When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to any remote or offsite assistance, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of HP. HP will then work with the Customer remotely to isolate the hardware problem.

If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will provide HP supported parts and materials necessary to return the hardware product to operating condition. HP may, at its sole discretion, elect to replace such hardware products in lieu of repairing them. Replacement parts and products are new or functionally equivalent to new in performance. Replaced parts and products become the property of HP. An HP authorized courier will return the repaired or replaced product to the customer's location, if it is within the geographic location where the service was provided. Return shipment will be by ground transportation and usually takes between 3 and 7 business days.

General
Coverage Period	4 year(s)
Service Included	Parts and labor
Service Included	Remote Support
Service Included	Replacement
Service Included	Phone Support
Response Type	Repair / Replace
Response Type	Phone Support
Service Included	Hardware support
Service Included	Accidental Damage Protection
Service Included	Return shipping
Service Included	Depot Repair
Service Plan Type	Notebooks
Compatibility Notes	HP 2533t Mobile Thin Client
Contents	Service Plan Documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	4 Years
Warranty - Parts	4 Years

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When experiencing a problem, the customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to any remote or offsite assistance, HP may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of...