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HP 5-Year Pickup & Return Service w ADP, Computrace & DMR for Notebooks Only

More From: HP/Compaq

Item #: 9504803

Mfr. Part#: UL751E

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

HP 5-Year Pickup + Return Service w/ ADP, Computrace + DMR for Notebooks Only - UL751E

When experiencing a problem, the customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to any remote or offsite assistance, HP may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of HP. HP will then work with the customer remotely to isolate the hardware problem.

If HP determines that the problem cannot be resolved remotely, HP will direct the Customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will provide HP supported parts and materials necessary to return the hardware product to operating condition. HP may, at its sole discretion, elect to replace such hardware products in lieu of repairing them. Replacement parts and products are new or functionally equivalent to new in performance. Replaced parts and products become the property of HP.

In addition, HP may install commercially available engineering improvements on the covered hardware product to enable proper operation of the hardware products and maintain compatibility with HP supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP. An HP authorized courier will return the repaired or replaced product to the customer's location, if it is within the geographic location where the service was provided. Return shipment will be by ground transportation and usually takes between 3 and 7 business days. The customer may request accelerated delivery at an additional charge.

This Pickup & Return Service also offers Accidental Damage Protection, Computrace and Defective Media Retention.

General
Response Type	Phone Support
Response Type	Repair / Replace
Service Included	Accidental Damage Protection
Service Included	Depot Repair
Service Included	Phone Support
Service Included	Remote Support
Service Included	Replacement
Service Included	Return
Service Included	Technical support
Service Included	Defective Media Retention
Service Included	Computrace
Service Included	Parts and labor
Service Plan Type	Notebooks
Service Plan Type	Does Not Include Monitor
Coverage Period	5 year(s)
Compatibility Notes	HP Compaq 2510p Notebook PC HP Compaq 2710p Notebook PC HP Compaq 6510b Notebook PC HP Compaq 6515b Notebook PC HP Compaq 6530b Notebook PC HP Compaq 6535b Notebook PC HP Compaq 6710b Notebook PC HP Compaq 6715b Notebook PC HP Compaq 6730b Notebook PC HP Compaq 6735b Notebook PC HP Compaq 6910p Notebook PC HP Compaq 8710w Mobile Workstation HP Compaq dc7800 Convertible Minitower PC HP EliteBook 2530p Notebook PC
Contents	Service Plan Documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	5 Years
Warranty - Parts	5 Years

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