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HP 4-Year 9x5 4 Hour On-Site Hardware Support for Desktop Only

More From: HP/Compaq

Item #: 9489041

Mfr. Part#: UE355E

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

HP 4-Year 9x5 4 Hour On-Site Hardware Support for Desktop Only - UE355E

Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution.

Where necessary, onsite assistance will be provided by an authorized HP Represenative. Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Solution Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local HP field office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.

For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. Replacement products are new or functionally equivalent to new in performance. Replaced products become the property of HP. In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts.

This service is available from 8am-5pm on standard business days (excluding HP holidays) w/ 4 hour on-site hardware support.

General
Coverage Period	4 year(s)
Response Time	4 Hours
Response Type	Onsite
Response Type	Phone Support
Response Type	Repair / Replace
Service Hours	9x5 (Excludes Holidays)
Service Included	Hardware support
Service Plan Type	Desktops
Service Plan Type	Does Not Include Monitor
Service Included	Parts and labor
Service Included	Repair
Service Included	Replacement
Service Included	Remote Support
Service Included	On-site
Service Included	Phone Support
Compatibility Notes	HP Compaq d530 Small Form Factor Desktop PC HP Compaq dc5100 Small Form Factor PC HP Compaq dc5700 Microtower PC HP Compaq dc5700 Small Form Factor PC HP Compaq dc5750 Microtower PC HP Compaq dc5750 Small Form Factor PC HP Compaq dc5800 Microtower PC HP Compaq dc5800 Small Form Factor PC HP Compaq dc5850 Microtower PC HP Compaq dc5850 Small Form Factor PC HP Compaq dc7700 Convertible Minitower PC HP Compaq dc7700 Small Form Factor PC HP Compaq dc7700 Ultra-slim Desktop PC HP Compaq dc7800 Convertible Minitower PC HP Compaq dc7800 Small Form Factor PC HP Compaq dc7800 Ultra-slim Desktop PC HP Compaq dc7900 Convertible Minitower PC HP Compaq dc7900 Small Form Factor PC HP Compaq dc7900 Ultra-slim Desktop PC HP Compaq dx2300 Microtower PC HP dx5150 Microtower PC HP dx5150 Small Form Factor PC HP rp5000 Point of Sale
Contents	Service Plan Documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	4 Years
Warranty - Parts	4 Years

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