1-Year Bronze Tiered Support Uplift Out of Area Zone for NEO4000 - EWZONEUP-NE4
Where the system availability is important, but not critical, Overland Storage's Bronze Service offering gives you enhanced peace of mind that your storage solution is not out of operation for long.
With this service offering, technical support is available Monday through Friday, 9:00 a.m. to 5:00 p.m., excluding recognized public and company holidays. Once your issue has been diagnosed as a hardware failure, Overland Storage will dispatch a qualified engineer to your site for arrival the next business day (excluding recognized public and company holidays). Coverage includes software maintenance for Protection OS on applicable products. Customers also receive 24x7x365 access to Overland's technical support Web portal.
1-Year Bronze Tiered Support Uplift Out of Area Zone for NEO4000 - EWZONEUP-NE4
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General
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Response Type
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Phone Support
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Response Type
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Onsite
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Service Hours
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9x5 (Excludes Holidays)
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Service Plan Type
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Enterprise Storage
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Response Time
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Next Business Day
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Service Included
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Web support
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Service Included
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Repair
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Service Included
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Technical support
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Coverage Period
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1 year(s)
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Contents
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Service documentation
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Returns Policy
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Due to manufacturer restrictions, all sales on this item are final.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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1-Year Bronze Tiered Support Uplift Out of Area Zone for NEO4000 - EWZONEUP-NE4
http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=7831051#BVSecondaryCustomerRatings