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1-Year Next Day Support

More From: Juniper Networks, Inc.

Item #: 7957382

Mfr. Part#: SVC-ND-ISG1000

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

1-Year Next Day Support - SVC-ND-ISG1000

This J-Care Next Day Support contract provides JTAC Access, Software Releases, Online Tools and Next Business Day Advanced Replacement.

With JTAC support, you have unlimited access to JTAC engineers by phone and online 24 hours a day, year-round. As a single point of contact for all your support needs, Juniper's JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that Juniper responds as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.

Juniper Networks will also provide you with access to all new Software Releases for software that you have licensed when they are made available for general public release. In addition, this Core Support offering provides access to post-sales online services, where you will find sales and marketing tools, competitive information and the Juniper.net Customer Support Center (CSC).

Next business day is defined as 12 hours a day, 5 days a week delivery of advance Hardware replacements. “Next-day delivery” means that Juniper Networks will deliver advance replacements for defective Hardware on the next business day for replacement requests placed by 3:00 p.m. (local JTAC time), Monday through Friday, except Juniper Networks’ holidays. For countries where Juniper Networks does not have an in-country depot and next business day delivery is unavailable, Juniper will ship the replacement part within 24 hours of the RMA origination. Actual delivery will be subject to local customs and importation restrictions and transportation delays.

General
Coverage Period	1 month(s)
Response Time	Next Business Day
Response Type	Replacement
Service Hours	13x5
Service Included	Escalation process
Service Included	Web support
Service Included	Phone consulting
Service Included	Technical support
Service Included	Delivery
Service Plan Type	Enterprise Networking
Contents	Service documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	N/A
Warranty - Parts	N/A

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