3-Year IBM ServicePac IOR 24x7x4-Hour Onsite Repair for Storage - 10N3651
This 3-Year IBM ServicePac offers 24x7x4 Onsite Repair service. With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair within four hours after remote problem determination is completed. IBM provides service around the clock, every day, including IBM holidays. Parts and labor are included.
IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.
The service period begins with the product warranty, and includes the original limited product warranty period. This service must be purchased with the product or at any time during the original product warranty period - the service cannot be prorated, refunded or transferred. This ServicePac must be activated after purchase in order to use the service.
3-Year IBM ServicePac IOR 24x7x4-Hour Onsite Repair for Storage - 10N3651
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General
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Service Plan Type
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Enterprise Storage
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Coverage Starts
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Day One
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Coverage Area
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International
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Response Type
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Repair / Replace
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Response Type
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Onsite
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Service Hours
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24x7
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Coverage Period
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3 year(s)
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Service Included
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Parts
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Timeline for Purchase
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Time of Hardware Purchase
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Response Time
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4 Hours
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Service Included
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Remote monitoring
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Service Included
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Repair
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Service Included
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Labor
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Timeline for Purchase
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During Base Warranty
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Contents
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Service plan, documentation
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Returns Policy
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Due to manufacturer restrictions, all sales on this item are final.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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3-Year IBM ServicePac IOR 24x7x4-Hour Onsite Repair for Storage - 10N3651
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