HP 1-Year Post Warranty Next Business Day On-Site Hardware Support for ProLiant DL580 G4 - UM031PE
Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where available) to access covered products, or HP may use other means available to facilitate remote problem resolution.
Where necessary, onsite assistance will be provided by an authorized HP representative. Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Solution Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local HP field office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.
For technical hardware issues that cannot, in HP's judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. Replacement products are new or functionally equivalent to new in performance. Replaced products become the property of HP.
In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP. HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or functionally equivalent to new in performance. Replaced parts become the property of HP.
HP 1-Year Post Warranty Next Business Day On-Site Hardware Support for ProLiant DL580 G4 - UM031PE
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General
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Response Type
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Phone Support
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Service Included
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Phone Support
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Service Included
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Parts and labor
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Service Included
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On-site
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Service Included
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Hardware support
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Timeline for Purchase
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During Base Warranty
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Response Type
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Repair
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Coverage Period
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1 year(s)
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Service Included
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Repair
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Service Included
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Firmware upgrades
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Response Type
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Onsite
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Response Time
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Next Business Day
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Service Included
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Remote Support
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Service Plan Type
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Servers
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Compatibility Notes
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HP ProLiant DL580 G4 7030 2.8GHz Dual Core 2P 4GB High Performance Rack Server
HP ProLiant DL580 G4 7041 3.0GHz Dual Core 2P 4GB High Performance Rack Server
HP ProLiant DL580 G4 7110M 2.6GHz 2GB Rack Server
HP ProLiant DL580 G4 7120M 3.0GHz 2GB Rack Server
HP ProLiant DL580 G4 7130M 3.2GHz 2P 4GB High Performance Rack Server
HP ProLiant DL580 G4 7140M 3.4GHz 2P 4GB High Performance Rack Server
HP ProLiant DL580 G4 Configure-to-order Rack Chassis
HP ProLiant DL580 G4 Special Rack Server
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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1 Year
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Warranty - Parts
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1 Year
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HP 1-Year Post Warranty Next Business Day On-Site Hardware Support for ProLiant DL580 G4 - UM031PE
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