HP Smart-Buy 1-Year Support Plus24 Service for DL320 Storage Server - UG906E
HP Support Plus24 Service is composed of comprehensive hardware and software services that enable you to increase the availability of your IT infrastructure. HP engineers work with your IT team to help you to resolve hardware and software problems with HP and selected third-party products. As HP releases updates to software and reference manuals, these updates are made available to your system manager or designee. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. This service also includes a license to use and copy the software updates for each system covered by the original HP or original manufacturer software license. In addition, this service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
For technical hardware issues that cannot, in HP's judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts.
At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operational condition or to maintain supportability by HP. HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or equivalent to new in performance. Replaced parts become the property of HP. Once an HP authorized representative arrives at the Customer's site, the representative will continue to deliver the service, either onsite or remotely, at the discretion of HP, until the products are operational or as long as reasonable progress is being made. Work may be temporarily suspended if additional parts or resources are required, but work will resume when they become available. Work to completion may not apply to onsite support provided for desktop, mobile, and consumer products.
HP Smart-Buy 1-Year Support Plus24 Service for DL320 Storage Server - UG906E
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General
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Service Included
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Remote Support
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Service Included
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Phone Support
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Service Included
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Parts and labor
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Response Type
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Onsite
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Service Plan Type
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Servers
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Response Type
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Repair
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Service Included
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Hardware support
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Response Time
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4 Hours
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Service Included
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Software support
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Service Included
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Repair
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Service Hours
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24x7
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Coverage Period
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1 year(s)
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Response Type
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Phone Support
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Service Included
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On-site
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Service Included
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Firmware upgrades
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Compatibility Notes
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HP DL320s 1.7TB SAS SmartBuy Storage Server
HP DL320s 3.6TB SAS SmartBuy Storage Server
HP DL320s 3TB SATA SmartBuy Storage Server
HP DL320s 6TB SATA SmartBuy Storage Server
HP DL320s 9TB SATA SmartBuy Storage Server
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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1 Year
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Warranty - Parts
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1 Year
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HP Smart-Buy 1-Year Support Plus24 Service for DL320 Storage Server - UG906E
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