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HP 1-Year Post Warranty 13x5 4 Hour On-Site Hardware Support for Laserjet 43xx 5100 5200

More From: HP/Compaq

Item #: 9370180

Mfr. Part#: U3511PE

Availability: On Order

Est. Ship: Call for Availability

Overview

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HP 1-Year Post Warranty 13x5 4 Hour On-Site Hardware Support for Laserjet 43xx/5100/5200 - U3511PE

Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution.

Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.

For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them.

This Post Warranty service is available from 8am-9pm on standard business days (excluding HP holidays) w/ 4 hour on-site hardware support.

General
Timeline for Purchase	During Base Warranty
Service Plan Type	Printers - Laser
Service Included	Phone Support
Service Included	Hardware support
Service Included	On-site
Service Included	Remote Support
Service Included	Repair
Service Included	Parts and labor
Service Hours	13x5
Response Type	Repair
Response Type	Phone Support
Response Type	Onsite
Response Time	4 Hours
Coverage Starts	After Base Warranty
Coverage Period	1 year(s)
Compatibility Notes	HP LaserJet 4300 Printer HP LASERJET 4300dtn PRINTER HP LaserJet 4300dtns Printer HP LaserJet 4300dtnsL Printer HP LaserJet 4300n Printer HP LASERJET 4300tn PRINTER HP LaserJet 4350 Printer HP LaserJet 4350dtn Printer HP LaserJet 4350dtnsl Printer HP LaserJet 4350n Printer HP LaserJet 4350tn Printer HP LaserJet 5000 Printer HP LaserJet 5000dn Printer HP LaserJet 5000gn Printer HP LaserJet 5000Le Printer HP LaserJet 5000n Printer HP LaserJet 5100 Printer HP LaserJet 5100 U.S. HP LASERJET 5100 U.S. PRINTER HP LaserJet 5100dtn HP LASERJET 5100DTN PRINTER HP LaserJet 5100Le Printer HP LaserJet 5100se Printer HP LaserJet 5100tn HP LaserJet 5100tn Printer HP LASERJET 5100TN U.S. PRINTER HP LaserJet 5200 Printer HP LaserJet 5200dtn Printer HP LaserJet 5200L Printer HP LaserJet 5200LX Printer HP LaserJet 5200n Printer HP LaserJet 5200tn Printer
Contents	Service Plan Documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	1 Year
Warranty - Parts	1 Year

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