HP 1-Year Next Business Day On-Site Hardware Support for MSL 2024 - UE289E
Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where available) to access covered products, or HP may use other means available to facilitate remote problem resolution.
Where necessary, onsite assistance will be provided by an authorized HP representative. Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Solution Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local HP field office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.
For technical hardware issues that cannot, in HP's judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. Replacement products are new or functionally equivalent to new in performance. Replaced products become the property of HP. In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP. HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or functionally equivalent to new in performance. Replaced parts become the property of HP.
HP 1-Year Next Business Day On-Site Hardware Support for MSL 2024 - UE289E
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General
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Service Included
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Hardware support
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Service Included
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Phone Support
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Service Included
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On-site
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Service Included
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Remote Support
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Service Included
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Repair
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Service Included
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Parts and labor
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Response Type
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Repair
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Response Type
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Phone Support
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Response Type
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Onsite
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Response Time
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Next Business Day
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Coverage Period
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1 year(s)
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Compatibility Notes
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HP SmartBuy MSL2024 Ultrium 448 Bundle
HP StorageWorks MSL2024 1 LTO-4 Ultrium 1760 SAS Tape Library
HP StorageWorks MSL2024 1 LTO-4 Ultrium 1840 Fibre Channel Tape Library
HP StorageWorks MSL2024 1 LTO-4 Ultrium 1840 Tape Library
HP StorageWorks MSL2024 1 Ultrium 448 Drive Library
HP StorageWorks MSL2024 1 Ultrium 920 Drive Tape Library
HP StorageWorks MSL2024 1 Ultrium 960 4Gb FC Library
HP StorageWorks MSL2024 1 Ultrium 960 Drive Library
HP StorageWorks MSL2024 1-drive LTO-4 Ultrium 1760 SCSI Tape Library
HP StorageWorks MSL2024 2 Ultrium 448 Drive Library
HP StorageWorks MSL2024 2 Ultrium 920 Drive Tape Library
HP StorageWorks MSL2024 Ultrium 920 SAS Tape Library
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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1 Year
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Warranty - Parts
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1 Year
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HP 1-Year Next Business Day On-Site Hardware Support for MSL 2024 - UE289E
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