HP 3-Year 24x7 Software Support and License to Use for MSA 2000 Snapshot 8 - UK250E
HP Software Support Service provides comprehensive software support services for HP software and selected third-party software. As HP releases updates to software and reference manuals, these updates are made available to your system manager or designee. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. The service also includes a license to use and copy the software updates for each system covered by the original HP or original manufacturer software license. In addition, this service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
The Customer can access HP technical resources via telephone, electronic communication, or fax (where locally available) for assistance in resolving software implementation or operations problems. An HP authorized representative will contact the Customer to begin software technical support service within two hours after the service request has been logged, if this time falls within the contracted coverage window. HP provides corrective support to resolve identifiable and customer-reproducible software product problems. HP also provides support to help the Customer identify problems that are difficult to reproduce. The Customer receives assistance in troubleshooting problems and solving configuration parameters. HP has established formal escalation procedures to facilitate complex problem resolution. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving. As HP releases updates to HP software, the latest revisions of the software and reference manuals are made available to the Customer's system manager or designee. For selected third-party software, HP will provide software updates as such updates are made available from the third party, or HP may provide instructions on how to obtain any software updates directly from the third party. For certain software products, the Customer may be able to select from a choice of media types. An access code or license key, or instructions for obtaining an access code or license key, will also be provided to the Customer when it is required to install or run the latest software revision.
HP 3-Year 24x7 Software Support and License to Use for MSA 2000 Snapshot 8 - UK250E
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General
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Coverage Period
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3 year(s)
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Response Type
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Phone Support
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Service Hours
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24x7
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Service Included
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Phone Support
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Service Included
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Software support
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Service Included
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Escalation process
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Service Included
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Technical support
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Service Plan Type
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Storage Array
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Compatibility Notes
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HP StorageWorks 2000 Modular Smart Array Snapshot 8 Software LTU
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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HP 3-Year 24x7 Software Support and License to Use for MSA 2000 Snapshot 8 - UK250E
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