HP 1-Year Pickup and Return Service w/ ADP + Computrace - UL691E
HP Hardware Support Offsite Return Services offer high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP offers two return service levels that feature different shipment options to the HP designated repair center, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention.
When experiencing a problem, the customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to any remote or offsite assistance, HP may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of HP. HP will then work with the customer remotely to isolate the hardware problem.
If HP determines that the problem cannot be resolved remotely, HP will direct the Customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will provide HP supported parts and materials necessary to return the hardware product to operating condition. HP may, at its sole discretion, elect to replace such hardware products in lieu of repairing them. Replacement parts and products are new or functionally equivalent to new in performance. Replaced parts and products become the property of HP.
In addition, HP may install commercially available engineering improvements on the covered hardware product to enable proper operation of the hardware products and maintain compatibility with HP supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP. An HP authorized courier will return the repaired or replaced product to the customer's location, if it is within the geographic location where the service was provided. Return shipment will be by ground transportation and usually takes between 3 and 7 business days. The customer may request accelerated delivery at an additional charge.
HP 1-Year Pickup and Return Service w/ ADP + Computrace - UL691E
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General
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Coverage Period
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1 year(s)
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Response Type
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Phone Support
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Response Type
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Repair
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Service Included
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Parts and labor
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Service Included
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Remote Support
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Service Included
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Depot Repair
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Service Included
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Return shipping
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Service Included
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Phone Support
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Service Included
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Technical support
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Service Included
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Accidental Damage Protection
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Service Included
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Computrace
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Compatibility Notes
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HP 2133 Mini-Note PC
HP Compaq 2230s Notebook PC
HP Compaq 6720s Notebook PC
HP Compaq 6720t Mobile Thin Client
HP Compaq 6730b Notebook PC
HP Compaq 6730s Notebook PC
HP Compaq 6735b Notebook PC
HP Compaq 6735s Notebook PC
HP Compaq 6820s Notebook PC
HP Compaq 6830s Notebook PC
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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HP 1-Year Pickup and Return Service w/ ADP + Computrace - UL691E
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