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HP 1-Year Pickup and Return Service w ADP & Computrace for Notebooks Only

More From: HP/Compaq

Item #: 9254402

Mfr. Part#: UJ699E

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

HP 1-Year Pickup and Return Service w/ ADP + Computrace for Notebooks Only - UJ699E

HP Hardware Support Offsite Return Services offer high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP offers two return service levels that feature different shipment options to the HP designated repair center, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention.

When experiencing a problem, the customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to any remote or offsite assistance, HP may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of HP. HP will then work with the customer remotely to isolate the hardware problem.

If HP determines that the problem cannot be resolved remotely, HP will direct the Customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will provide HP supported parts and materials necessary to return the hardware product to operating condition. HP may, at its sole discretion, elect to replace such hardware products in lieu of repairing them. Replacement parts and products are new or functionally equivalent to new in performance. Replaced parts and products become the property of HP.

In addition, HP may install commercially available engineering improvements on the covered hardware product to enable proper operation of the hardware products and maintain compatibility with HP supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP. An HP authorized courier will return the repaired or replaced product to the customer's location, if it is within the geographic location where the service was provided. Return shipment will be by ground transportation and usually takes between 3 and 7 business days. The customer may request accelerated delivery at an additional charge.

General
Coverage Period	1 year(s)
Response Type	Phone Support
Response Type	Repair
Service Included	Parts and labor
Service Included	Remote Support
Service Included	Depot Repair
Service Included	Return shipping
Service Included	Phone Support
Service Included	Technical support
Service Included	Accidental Damage Protection
Service Included	Computrace
Service Plan Type	Notebooks
Compatibility Notes	HP 2133 Mini-Note PC HP 2533t Mobile Thin Client HP 500 Notebook PC HP 510 Notebook PC HP 520 Notebook PC HP 530 Notebook PC HP 550 Notebook PC HP Compaq 2230s Notebook PC HP Compaq 2510p Notebook PC HP Compaq 2710p Notebook PC HP Compaq 6510b Notebook PC HP Compaq 6515b Notebook PC HP Compaq 6530b Notebook PC HP Compaq 6535b Notebook PC HP Compaq 6710b Notebook PC HP Compaq 6710s Notebook PC HP Compaq 6715b Notebook PC HP Compaq 6720s Notebook PC HP Compaq 6730b Notebook PC HP Compaq 6730s Notebook PC HP Compaq 6735b Notebook PC HP Compaq 6735s Notebook PC HP Compaq 6820s Notebook PC HP Compaq 6830s Notebook PC HP Compaq 6910p Notebook PC HP Compaq 8710p Notebook PC HP Compaq 8710w Mobile Workstation HP Compaq dc7800 Convertible Minitower PC HP Compaq nc4200 Notebook PC HP Compaq nc4400 Notebook PC HP Compaq nc6120 Notebook PC HP Compaq nc6220 Notebook PC HP Compaq nc6320 Notebook PC HP Compaq nc6400 Notebook PC HP Compaq nc8230 Notebook PC HP Compaq nc8430 Notebook PC HP Compaq nx6110 Notebook PC HP Compaq nx6115 Notebook PC HP Compaq nx6120 Notebook PC HP Compaq nx6125 Notebook PC HP Compaq nx6310 Notebook PC HP Compaq nx6315 Notebook PC HP Compaq nx6320 Notebook PC HP Compaq nx6325 Notebook PC HP Compaq nx7300 Notebook PC HP Compaq nx7400 Notebook PC HP Compaq nx8220 Notebook PC HP Compaq nx8420 Notebook PC HP Compaq nx9420 Notebook PC HP Compaq tc4400 Tablet PC HP EliteBook 2530p Notebook PC
Contents	Service Plan Documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	N/A
Warranty - Parts	N/A

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