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HP 1-Year Post Warranty 13x5 4 Hour On-Site Hardware Support for ProLiant DL385 G1

More From: HP/Compaq

Item #: 9313126

Mfr. Part#: UH613PE

Availability: On Order

Est. Ship: Call for Availability

Overview

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HP 1-Year Post Warranty 13x5 4 Hour On-Site Hardware Support for ProLiant DL385 G1 - UH613PE

Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution.

Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.

For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them.

This service is available from 8am-9pm on standard business days (excluding HP holidays) w/ 4 hour on-site hardware support.

General
Timeline for Purchase	During Base Warranty
Coverage Period	1 year(s)
Response Time	4 Hours
Service Included	Hardware support
Service Included	Phone Support
Coverage Starts	After Base Warranty
Service Included	Remote Support
Response Type	Repair
Response Type	Onsite
Service Included	Parts and labor
Response Type	Phone Support
Service Included	Repair
Service Included	On-site
Service Plan Type	Servers
Service Hours	13x5
Compatibility Notes	HP ProLiant DL385 254 2.8GHz Single Core 1GB Rack Server HP ProLiant DL385 265 1.8GHz Dual Core 1GB SAS Rack Server HP ProLiant DL385 265 1.8GHz Dual Core 1GB SCSI Rack Server HP ProLiant DL385 270 2.0GHz Dual Core 1GB SCSI Rack Server HP ProLiant DL385 275 2.2GHz Dual Core 1GB SAS Rack Server HP ProLiant DL385 275 2.2GHz Dual Core 1GB SCSI Rack Server HP ProLiant DL385 280 2.4GHz Dual Core 1GB SCSI Rack Server HP ProLiant DL385 285 2.6GHz Dual Core 1GB SAS Rack Server HP ProLiant DL385 285 2.6GHz Dual Core 1GB SCSI Rack Server HP ProLiant DL385 O2.4GHz-1MB 1GB Rack Server HP ProLiant DL385 O2.6GHz-1MB 1GB Rack Server HP ProLiant DL385 Special Rack Server HP ProLiant DL585 Special Rack Server
Contents	Service Plan Documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	1 Year
Warranty - Parts	1 Year

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