IBM 2-Year 24x7 2 Hour IOR ServicePac for Servers - 51J9139
This 2-Year IBM ServicePac offers 24x7x2 Onsite Repair service. With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair within two hours after remote problem determination is completed. IBM provides service around the clock, every day, including IBM holidays. Parts and labor are included.
IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.
IBM 2-Year 24x7 2 Hour IOR ServicePac for Servers - 51J9139
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General
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Response Type
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Phone Support
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Service Hours
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24x7
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Service Included
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Repair
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Coverage Period
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2 year(s)
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Service Included
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Remote Support
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Response Time
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2 Hours
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Response Type
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Repair
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Service Included
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On-site
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Service Plan Type
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Servers
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Response Type
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Onsite
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Service Included
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Parts and labor
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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2 Years
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Warranty - Parts
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2 Years
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IBM 2-Year 24x7 2 Hour IOR ServicePac for Servers - 51J9139
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