1-Year Upgrade to LiveSecurity Service Gold Technical Support Program for FireBox X55X - WG017398
WatchGuard is pleased to offer you LiveSecurity Service Gold Program. This premium program is designed to meet the aggressive support needs of companies that are heavily dependent upon the Internet for web-based commerce. Expanded hours of coverage, industry-leading response times, and direct access to our U.S. based Priority Response Support Team assure that you get fast, around-the-clock support assistance when needed.
WatchGuard LiveSecurity Technical Support can help address specific technical issues during an installation, but is not designed to walk you through the entire installation process. If you need comprehensive installation assistance, you may opt for onsite installation services from your local authorized WatchGuard reseller or through remote Firebox or VPN installation services directly from WatchGuard.
WatchGuard LiveSecurity Service Gold Technical Support offers support coverage 24 hours a day, seven days a week. Our Priority Response Support Team staffs our support center continuously from 7:00PM Sunday to 7:00PM Friday PST/PDT (GMT-8/GMT-7), and can help you with any technical issues you might have during these hours. Emergency coverage for critical issues is available via a paging service during all other hours and on Christmas and New Years Day.
In addition to the providing you with direct personal support, your LiveSecurity Service Gold subscription also entitles you to access a variety of online tools which are specifically designed to answer many of the more common questions you may have regarding the technical aspects of installing, configuring, and maintaining your WatchGuard products. These online resources include: FAQ's, Know Issues List, Online Training and User Forums.
For customers with Firebox X products, not renewing your LiveSecurity costs you more than potential security gaps. If your Firebox X appliance's LiveSecurity Subscription is expired for more than 30 days, you will be required to purchase and activate a LiveSecurity Reinstatement license prior to being eligible to activate a 1-year LiveSecurity Renewal. You can waive the LiveSecurity Reinstatement fee by purchasing and activating a multi-year LiveSecurity Service renewal or a UTM Software Suite.
1-Year Upgrade to LiveSecurity Service Gold Technical Support Program for FireBox X55X - WG017398
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General
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Coverage Period
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1 year(s)
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Service Hours
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24x7
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Service Included
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Technical support
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Service Included
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Web support
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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1-Year Upgrade to LiveSecurity Service Gold Technical Support Program for FireBox X55X - WG017398
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