IBM2-Year 9x5 Next Business Day IOR ServicePac for Storage - 38R3786
This 2-Year IBM ServicePac offers 9x5 next business day Onsite Repair service. With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair the next business day after remote problem determination is completed. Parts and labor are included.
IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.
IBM2-Year 9x5 Next Business Day IOR ServicePac for Storage - 38R3786
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General
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Response Type
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Onsite
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Service Included
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On-site
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Response Time
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Next Business Day
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Service Included
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Parts and labor
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Service Included
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Repair
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Service Included
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Hardware support
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Response Type
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Phone Support
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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Technical support
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Response Type
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Repair
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Coverage Period
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2 year(s)
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Service Included
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Remote Support
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Contents
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Service Plan Documentation
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Returns Policy
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Due to manufacturer restrictions, all sales on this item are final.
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Warranty - Labor
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2 Years
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Warranty - Parts
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2 Years
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IBM2-Year 9x5 Next Business Day IOR ServicePac for Storage - 38R3786
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