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Cisco Unified IP Queue Manager 3.5 w 12pt IP QM

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Item #: 9748621

Mfr. Part#: IPQM-3.5

Availability: On Order

Est. Ship: Call for Availability

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Cisco Unified IP Queue Manager 3.5 w/12pt IP QM - IPQM-3.5

Cisco Unified IP Queue Manager is an IP-based, multisite call-treatment and routing solution that provides powerful intelligent call-treatment options for Cisco Unified Contact Center, which delivers call routing, computer telephony integration (CTI), and multimedia contact management over an IP network.

The Cisco Unified Communications system of voice and IP communications products and applications enables organizations to communicate more effectively-helping them to streamline business processes, reach the right resource the first time, and impact the top and bottom line. The Cisco Unified Communications portfolio is a key part of the Cisco Business Communications Solution-an integrated solution for organizations of all sizes which also includes network infrastructure, security, and network management products, wireless connectivity, and a lifecycle services approach, along with flexible deployment and outsourced management options, end-user and partner financing packages, and third-party communications applications.

Cisco Unified IP Queue Manager allows callers to select routing options, providing easy access to multiple agent skill groups, extensions, or announcements, either before or after routing. Call-treatment messages may be static, prerecorded announcements or dynamic announcements tailored to specific caller interests. Similar to a Website that displays content based on a user's previous visits, Cisco Unified IP Queue Manager can provide dynamic content to queued callers, delivering unique messages tailored to each caller's needs, the route selected, the caller's place in the queue, or other associated values.

General
Software Subcategory	IP Telephony
Licensing
License Attributes	Package
Contents	Software, documentation
Returns Policy	Due to manufacturer restrictions, all sales on this item are final.
Warranty - Labor	N/A
Warranty - Parts	N/A

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