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3-Year HP CarePack 4-Hour 13x5 Same Business Day Hardware Support for Ultrium 448 Tape Drive

More From: HP/Compaq

Item #: 6403687

Mfr. Part#: UB135E

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

3-Year HP CarePack 4-Hour 13x5 Same Business Day Hardware Support for Ultrium 448 Tape Drive - UB135E

This 3-Year HP Care Pack Same Business Day On-site Service provides support for your Ultrium 448 Rack Mount Tape Drive. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

Service is available during HP's extended business hours, standard business days from 8:00 a.m. to 9:00 p.m., Monday through Friday, excluding holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.

General
Response Time	Same Day
Response Type	Onsite
Service Hours	13x5
Service Included	E-mail consulting
Service Included	On-site
Service Included	Remote monitoring
Service Included	Repair
Service Included	Replacement
Service Included	Technical support
Service Included	Web support
Service Plan Type	Drives & Storage Hardware
Coverage Period	3 year(s)
Contents	Service plan, documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	3 Years
Warranty - Parts	3 Years

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