IBM 1-Year 24x7 4 Hour IOR ServicePac - 69P9355
This 1-Year IBM ServicePac offers 24x7x4 Onsite Repair service. With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair within four hours after remote problem determination is completed. IBM provides service around the clock, every day, including IBM holidays. Parts and labor are included.
IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.
IBM 1-Year 24x7 4 Hour IOR ServicePac - 69P9355
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General
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Coverage Period
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1 year(s)
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Response Time
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4 Hours
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Response Type
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Onsite
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Response Type
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Phone Support
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Response Type
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Repair
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Service Hours
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24x7
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Service Included
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Parts and labor
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Service Included
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Repair
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Service Included
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Remote Support
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Service Included
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On-site
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Service Included
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Phone Support
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Service Included
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Technical support
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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1 Year
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Warranty - Parts
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1 Year
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IBM 1-Year 24x7 4 Hour IOR ServicePac - 69P9355
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