HP 3-Year 24x7 4 Hour On-Site Hardware Support for BL2x2xxc Server Blade - UK145E
Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution.
Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems.
For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them.
This service is available 24 hours a day, 7 days a week (including HP holidays) w/ 4 hour on-site hardware support.
HP 3-Year 24x7 4 Hour On-Site Hardware Support for BL2x2xxc Server Blade - UK145E
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General
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Coverage Period
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3 year(s)
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Response Time
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4 Hours
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Service Included
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Hardware support
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Service Included
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Repair
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Response Type
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Repair
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Service Included
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Phone Support
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Response Type
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Onsite
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Response Type
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Phone Support
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Service Included
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Remote Support
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Service Hours
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24x7
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Service Included
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Parts and labor
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Service Included
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On-site
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Compatibility Notes
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HP ProLiant BL2x220c G5 Configure-to-order Blade
HP ProLiant BL2x220c G5 E5450 3.0GHz Quad Core 4GB 2P Blade Server
HP ProLiant BL2x220c G5 L5420 2.5GHz Quad Core 4GB 2P Blade Server
HP ProLiant BL2x220c G5 L5430 2.66GHz 4GB 2P Blade Server
HP ProLiant BL2x220c G5 Special Server
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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HP 3-Year 24x7 4 Hour On-Site Hardware Support for BL2x2xxc Server Blade - UK145E
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