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HP 1-Year 24x7 4 Hour On-Site Hardware Support for MSL 2024

More From: HP/Compaq

Item #: 9222523

Mfr. Part#: UE291E

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

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HP 1-Year 24x7 4 Hour On-Site Hardware Support for MSL 2024 - UE291E

Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution.

Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems.

For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them.

This service is available 24 hours a day, 7 days a week (including HP holidays) w/ 4 hour on-site hardware support.

General
Service Included	On-site
Service Hours	24x7
Response Time	4 Hours
Service Included	Parts and labor
Coverage Period	1 year(s)
Service Included	Hardware support
Service Included	Repair
Service Included	Phone Support
Service Included	Remote Support
Service Plan Type	Drives & Storage Hardware
Response Type	Onsite
Response Type	Phone Support
Response Type	Repair
Compatibility Notes	HP SmartBuy MSL2024 Ultrium 448 Bundle HP StorageWorks MSL2024 1 LTO-4 Ultrium 1760 SAS Tape Library HP StorageWorks MSL2024 1 LTO-4 Ultrium 1840 Fibre Channel Tape Library HP StorageWorks MSL2024 1 LTO-4 Ultrium 1840 Tape Library HP StorageWorks MSL2024 1 Ultrium 448 Drive Library HP StorageWorks MSL2024 1 Ultrium 920 Drive Tape Library HP StorageWorks MSL2024 1 Ultrium 960 4Gb FC Library HP StorageWorks MSL2024 1 Ultrium 960 Drive Library HP StorageWorks MSL2024 1-drive LTO-4 Ultrium 1760 SCSI Tape Library HP StorageWorks MSL2024 2 Ultrium 448 Drive Library HP StorageWorks MSL2024 2 Ultrium 920 Drive Tape Library HP StorageWorks MSL2024 Ultrium 920 SAS Tape Library
Contents	Service Plan Documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	1 Year
Warranty - Parts	1 Year

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