HP 1-Year 13x5 4 Hour On-Site Hardware Support for Multi-Layer Director Switch 9124e - UK091E
Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution.
Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems.
For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them.
This service is available from 8am-9pm on standard business days (excluding HP holidays) w/ 4 hour on-site hardware support.
HP 1-Year 13x5 4 Hour On-Site Hardware Support for Multi-Layer Director Switch 9124e - UK091E
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General
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Response Type
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Repair
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Service Included
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Repair
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Service Included
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Hardware support
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Response Type
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Onsite
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Service Hours
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13x5
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Service Included
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Phone Support
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Response Type
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Phone Support
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Service Included
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Parts and labor
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Coverage Period
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1 year(s)
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Response Time
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4 Hours
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Service Included
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On-site
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Service Included
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Remote Support
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Compatibility Notes
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Cisco MDS 9124e 12-port Fabric Switch for c-Class BladeSystem
Cisco MDS 9124e 24-port Fabric Switch for c-Class BladeSystem
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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1 Year
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Warranty - Parts
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1 Year
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HP 1-Year 13x5 4 Hour On-Site Hardware Support for Multi-Layer Director Switch 9124e - UK091E
http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=9210805#BVSecondaryCustomerRatings