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HP 2-Year 9x5 Next Business Day Exchange & Accidental Damage Protection Service for iPAQ

More From: HP/Compaq

Item #: 9201212

Mfr. Part#: UJ389E

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

HP 2-Year 9x5 Next Business Day Exchange + Accidental Damage Protection Service for iPAQ - UJ389E

Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution.

Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.

For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. Replacement products are new or functionally equivalent to new in performance. Replaced products become the property of HP. In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts.

This service is available from 9am-5-pm on standard business days (excluding HP holidays) w/ next business day exchange and accidental damage protection.

General
Coverage Period	2 year(s)
Response Time	Next Business Day
Response Type	Advanced Exchange
Response Type	Onsite
Response Type	Phone Support
Response Type	Repair
Service Hours	9x5 (Excludes Holidays)
Service Included	Remote Support
Service Included	Equipment exchange
Service Included	Accidental Damage Protection
Service Included	On-site
Service Included	Hardware support
Service Included	Web support
Service Included	Phone Support
Service Plan Type	Pocket PCs
Compatibility Notes	HP iPAQ 210 Enterprise Handheld HP iPAQ 211 Enterprise Handheld HP iPAQ hw6510 Unlocked Mobile Messenger HP iPAQ hw6515 Unlocked Mobile Messenger HP iPAQ hw6910 Mobile Messenger HP iPAQ hw6915 Mobile Messenger HP iPAQ hw6920 Mobile Messenger HP iPAQ hw6925 Mobile Messenger HP iPAQ hw6940 Mobile Messenger HP iPAQ hw6945 Mobile Messenger HP iPAQ hw6950 Mobile Messenger HP iPAQ hw6955 Mobile Messenger HP iPAQ hx2195 Pocket PC HP iPAQ hx2415 Pocket PC HP iPAQ hx2495 Pocket PC HP iPAQ hx2495b Pocket PC HP iPAQ hx2755 Pocket PC HP iPAQ hx2795 Pocket PC HP iPAQ hx2795b Pocket PC HP iPAQ hx4700 Pocket PC HP iPAQ hx4705 Pocket PC HP iPAQ rx5910 Travel Companion HP iPAQ rx5915 Travel Companion
Contents	Service Plan Documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	N/A
Warranty - Parts	N/A

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