HP 3-Year 24x7 6-Hour Call to Repair w/ Defective Media Retention for ProLiant DL320 - UH848E
HP Hardware Support Onsite 6-Hour Call-to-Repair Service provides an IT manager with a team of support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a maximum of 6 hours from the initial service request.
When the Customer experiences a system problem and reports it to the HP Response Center via a designated HP support telephone number, the Customer is connected to an HP-certified resolution engineer. The engineer first attempts to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, an HP engineer may initiate and perform remote diagnostics to facilitate remote problem resolution. Problems with covered hardware can be reported to the HP Response Center either via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems.
Call-to-repair times for service requests submitted electronically may vary. For technical hardware issues that cannot, in HP's judgment, be quickly resolved remotely, an HP customer support engineer is quickly engaged and, if necessary, sent to the Customer's site to provide onsite technical support on covered hardware products to return them to operating condition. . For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. Replacement products are new or equivalent to new in performance. Replaced products become the property of HP In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts.
This service is available 24 hours a day, 7 days a week (including HP holidays) w/ 6 hour call to repair time and defective media media retention.
HP 3-Year 24x7 6-Hour Call to Repair w/ Defective Media Retention for ProLiant DL320 - UH848E
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General
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Service Included
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Parts and labor
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Response Time
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6 Hours
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Service Included
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Repair
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Service Hours
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24x7
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Service Included
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Hardware support
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Coverage Period
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3 year(s)
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Service Included
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On-site
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Service Plan Type
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Servers
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Response Type
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Onsite
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Response Type
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Repair
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Response Type
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Phone Support
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Service Included
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Defective Media Retention
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Service Included
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Remote Support
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Service Included
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Phone Support
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Compatibility Notes
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HP ProLiant DL320 G5 3050 2.13GHz 80GB SATA Rack Server
HP ProLiant DL320 G5 3060 2.4GHz 160GB SATA Rack Server
HP ProLiant DL320 G5 3060 2.4GHz 1GB SATA Rack Server
HP ProLiant DL320 G5 c352 3.2GHz Rack Server
HP ProLiant DL320 G5 Special Rack Server
HP ProLiant DL320 G5p 3075 2.66GHz Dual Core 1GB Rack Server
HP ProLiant DL320 G5p Configure-to-order Rack Chassis
HP ProLiant DL320 G5p E3110 3.0GHz Dual Core 1GB Rack Server
HP ProLiant DL320 G5p Special Rack Server
HP ProLiant DL320 G5p X3210 2.13GHz Quad Core 2GB Rack Server
HP ProLiant DL320 G5p X3320 2.5GHz Quad Core 2GB Rack Server
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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HP 3-Year 24x7 6-Hour Call to Repair w/ Defective Media Retention for ProLiant DL320 - UH848E
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